Debt Counselor – Credit Cards/Personal Loans
Full Time Contractor OTE $90,000 plus
An opportunity has arisen within our Sydney CBD head office for an experienced debt counselor to join our dynamic team within our debt restructure group to help consumers and small business owners manage challenges they have in meeting their financial commitments.
We are seeking a reliable and dedicated individual with exceptional customer service to maintain a portfolio of debt restructure accounts and ensure commercially agreeable debt settlement terms are reached in the shortest possible time between all stake holders.
This position involves debt negotiations for unsecured debts (credit cards, personal loans) held by consumers and small business owners with banks, finance companies and payday lenders.
The position requires a solid understanding of ACCC debt collections guide lines, National Consumer Credit Code and Credit Reporting Code.
We have a team orientated culture full of dedicated, intelligent and dynamic individuals. Our team is very collaborative and supportive in order to help you grow and achieve your career goals. You will need to be a self starter and outcome orientated. Our philosophy “ethics before debt” and “we stand for the consumer. These values are a fundamental part of who we are and contribute to our raving fan customers.
Work from home with only 1 day per week in the office
Work hours 8.30AM – 5.30PM Monday – Friday, with occasional Saturday’s
Some of our fantastic staff benefits include:
Access to leading edge online training and development
Company funded industry certification and qualifications
Preapproval to our peer to peer lending platform suitable for real estate and property development
Paid weekly and well above market rates
Ensure prompt, open communication is maintained with credit providers, consumers, regulators, legal teams and other third parties.
Maintain a portfolio of debt restructuring accounts whereby you negotiate debt settlements that are commercially agreeable to all stake holders and display an ability to ensure that each account under management can be monitored through various cycles of debt negotiation to settlement.
Minimum of four (4) years’ experience in debt collection, credit repair, credit management or debt counseling
Comfortable working from home for a majority of the week and familiar with remote time and attendance tools, call recordings, CRM client management tools.
Must have reliable, fast internet connection, current WINDOWS laptop or desktop, home workspace, ZOOM
Must have a business name ABN or Pty Ltd company to receive commissions and bonuses
Strong knowledge of the credit collections process and relevant legislation (particularly CR Code 2014 and NCCC)
Knowledge of ASIC collections procedure, together with borrower harassment and hardship guidelines responsible lending criteria would be an advantage
Strong organisational and time management skills
Excellent negotiation and decision making skills
Excellent problem solving skills and the ability to think outside the box
Strong stakeholder management and relationship building skills
Willingness to complete industry training to remain current and compliant
Ability to work well under pressure and adapt to an agile environment
Superior customer service focus, empathy and understanding
Ability to work autonomously and self manage while maintaining and develop team relationship while working remotely
Excellent communication and mediation skills (written and verbal)