You have identified potential errors in your credit file default. If the errors are real you have a strong case to repair your file. Once the Credit Provider reviews the evidence here are 4 possible outcomes:
- They remove the adverse listing
- They dispute your evidence
- They ignore your requests to remove the adverse listing
- They defer the issue to a credit reporting body (CRB) or another agency
IF THEY remove the adverse listing you will still need to manage the outstanding debt. Use resources within the library to negotiate a settlement or dispute the entire debt.
IF THEY dispute your evidence use resources within the library to escalate to matter to the ombudsmen.
IF THEY ignore your requests to remove the adverse listing, this is better as it creates more evidence of poor attention to process. Use resources within the library to escalate to matter to the ombudsmen.
IF THEY defer the issue to a Credit Reporting Body (CRB) or another agency, that is a breach of the code. The regulators state the matter cannot be deferred, they must investigate. Use resources within the library to escalate to matter to the ombudsmen.
Ensure your calendar to ‘follow up’ within 14 days. use resources within the library to locate suggested email follow up template. If you have not received a response within 40 days, use resources within the library to escalate to matter to the ombudsmen.
If the credit provider contacts you by phone and attempts to collect payment, politely explain the matter is under investigation and no further payment will be made until settled. Request all further communication be via written correspondence or email.
- Make a copies of all correspondence.
- Make a directory or folder on your computer to record and store all notes/files/correspondence on this matter
- Watch ‘How To” video’s in the library that will assist your situation
- Note all errors contained within the credit provider’s correspondence, including amounts, names, address and record. You will be surprised; It is normally to discover more errors.
- Compare the contents of all correspondence with the contents of your credit file.
- Note any small errors or differences between the documents. Any error is a potential breach and maybe grounds for removing the default.
Follow these steps and you will be a lot closer to a clean file.