This email template will be sent to your email address. Forward the “Follow-up to Credit Disclosure Email” (2nd email sent) and copy & paste this letter as the body of the new email. Edit this “Second Follow-up Credit Disclosure Request” email as required then send the email to the credit provider’s complaints department.
Mark in your email calendar the date when you sent this second follow-up email and set a reminder in 14 days. Continue with the consultation when you receive the requested information, if not;
In the event that you do not receive the information after 14 days (which is 35 days from the original request email), email the industry ombudsman or lodge a complaint on their website. Ensure that you attach the emails you sent to the credit provider requesting for credit disclosure as this will strengthen your case. CLICK HERE to go back to the MEMBERS ONLY area, go to Step 3: Library and click the EXTERNAL DISPUTE AUTHORITIES & THEIR ONLINE COMPLAINTS FORM tab for the List of Industry Ombudsmen.
DATE: <Insert Date>
TO: <Insert CP’s Name>
<Insert CP’s Address>
Second Follow-up to Credit Disclosure Request for Account Number <Insert Customer Reference/Account Number>
I have made a request for credit information disclosure on<Insert the Date of the First Email>. I also made a follow-up on <Insert the Date of the First Follow-up Email> and have not received any reply since then.
The email below is the original request and the follow-up. As stated in the original request, I am within my rights to make such requests and if I have not received a reply within seven (7) days, I will escalate the matter to the <Insert the Name of the Industry Ombudsman>.
<Insert Full Name>
Customer Account Number – <Insert Customer Reference/Account Number>
Please provide written communication only via this email: <Insert Your Email Address>