Credit Reboot – Privacy Policy

1.Purpose and Scope

GS-APAC Pty Ltd, trading as CreditReboot.com.au (Credit Reboot), relies on the information it collects, holds, uses and/or discloses for the purpose of providing effective debt management services for its clients. An illustrative summary of circumstances where such information may be used by Credit Reboot includes the following:

The purpose of this Policy is to provide information about:

  • the personal and regulated information that Credit Reboot collects;
  • how we handle that information, including how we use and disclose it; and
  • how you can access your personal information or make a complaint about our handling of the information.

All personal information collected by Credit Reboot, including sensitive information, is obtained through the prior informed consent of our clients, or as may be otherwise required in accordance with the law and/or lawful instructions of regulators or the Courts.

Credit Reboot is required to ensure this Policy continues to reflect new or amended laws, new technologies and/or changes to our operations and/or practices. Consequently, we may from time-to-time review, and, if necessary, update this Policy. Accordingly, we strongly recommend that you regularly review this Policy to ensure you remain aware of any such updates or changes.

2. What is Meant by the Term ‘Personal Information’?

Personal information

The personal information we collect includes:

Sensitive information

The sensitive information we collect includes:

3.Use of Personal Information

Credit Reboot only uses personal information for the purpose for which it was collected, unless one of the following applies:

4. Disclosure of Personal Information

The types of bodies or persons to which we may disclose personal information collected by Credit Reboot include the following:

Credit Reboot recognises its duty to protect and secure personal information from theft, loss, misuse, interference, and unauthorised access, modification, use or disclosure. Unless informed consent has been provided from the respective individual, personal information will not be disclosed to other organisations or agencies unless one of the following exceptions applies:

4.1 Disclosure to Overseas Body or Recipient

Credit Reboot does not generally disclose your personal information outside of Australia, however if we do make any such disclosure to an overseas recipient we will take reasonable steps to ensure that any such disclosure is

5. Storage and Security of Personal Information

Credit Reboot stores personal information in electronic systems and paper files. We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection and access privileges for accessing Credit Reboot IT systems, securing paper files in locked cabinets and offices, and through physical access restrictions.

6. Anonymity

Where possible, we will allow you to interact with us anonymously or using a pseudonym. An example of a situation where this may occur may be that if you contact us to ask a general question about our debt management services we will not collect your name unless we need it to adequately handle your question. However, for most our services, functions and activities it is impractical to deal with an individual who has not identified themselves or is otherwise using a pseudonym.

We usually require your name and contact information, and enough information (including personal information) about your circumstances to enable us to assess your specific situation, validate your identity, demonstrate to relevant stakeholders (including credit providers and credit reporting bodies) that we are authorised to act as an access seeker or otherwise engage with them on your behalf (as appropriate), and ultimately deliver effective debt management services.

7. Visiting our Website and Related Sites

When you browse our website, we collect the following information for statistical purposes, identification of trends, to deliver personalised content, and to enhance user experiences:

Credit Reboot does not identify users or their browsing activities except in the event of an investigation where a law enforcement agency lawfully requests such details.

If you make an online payment by credit card, we will collect information such as your email address, name and credit card details to enable us to process your payment, and we will provide you with a payment receipt.

Some pages of our website may contain links to websites that are not controlled by Credit Reboot. An example of this may include a link to a Media Release from ASIC, or a journalistic investigation related to debt management services. It is important to understand that any personal information collected through any such link falls outside the scope of this Policy, and is governed by the Privacy Policy of the third-party site.

Credit Reboot recommends that individuals do not share any personal information with any third-party unless you have reviewed their respective Privacy Policy and are satisfied with their privacy practices.

7.1 Social Networking Sites

Credit Reboot uses social networking sites, including Facebook, to communicate with the general public about our services. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public.

It is important to understand that the respective social networking service provider will also collect, hold and use your personal information for their own purposes, which may also be held overseas. You should consult their respective Privacy Policy’s for further information relating to these matters.

It is also important to understand that any information you provide on a social networking site is open to the wider public may be used by third-parties to contact you with unsolicited messages. Credit Reboot strongly recommends individuals to remain cautious in disclosing personal information on social networking sites and/or blogs or forums.

8. Direct Marketing

Credit Reboot may from time-to-time provide details of updates and service enhancements to clients via email, however we do not sell personal information, including email and contact addresses.

9. Access and Correction of Personal Information

You have a right to access personal information we hold about you, and to request personal information be corrected. Credit Reboot will take reasonable steps to ensure that the personal information we hold about you is accurate, up-to-date, relevant and complete, including when it is used or disclosed.

It is important to understand that whilst Credit Reboot will take reasonable steps to provide access to, or correct personal information we hold that you believe is incorrect, there are a number of circumstances where this may not be possible. Examples of such situations (without limitation) may include the following:

  • where the respective information belongs to, or has been provided by, a third-party (such as an incorrect entry on credit report provided by a credit reporting body, or the incorrect spelling of a name on a default notice);
  • where your identity cannot be verified;
  • where the correction itself may adversely impact upon another party (such as seeking to amend personal information that relates to joint obligations with another individual or individuals); and/or
  • where there is a law or regulatory requirement that allows or requires us not to.

Where any such circumstances arise, Credit Reboot will work with you to identify the source of the incorrect personal information, in order for you to request these details be corrected at their source.

If we refuse to provide access to, or to correct, your personal information, we will notify you in writing as to the reasons why.

If we make a subsequent correction and we have disclosed the incorrect information to others, you can ask us to tell them about this correction.

It is also important to understand that we may require you to submit your request to correct personal information in writing to us, so that we may have a record of this request for security, quality assurance and audit, and compliance purposes.

10. Privacy Complaints

We appreciate that despite our best efforts to ensure your privacy rights are maintained and to deliver a quality service, there may be times where you may wish to address issues, shortfalls, instances where your expectations may not have been met, or to make a complaint.

For issues relating to this Policy, including privacy-related complaints, our contact details are as follows:

Postal:GPO Box 1294, Brisbane, QLD 4001

Email:[email protected]

Client’s may also lodge a complaint directly through their personal account login if they have been provided with one.

All privacy complaints will be handled in accordance with our Complaints Policy, and we will acknowledge receipt of any complaint within five business days. Credit Reboot will seek to provide a response to any such complaint within thirty days, however there may be occasions where the complaint itself is complex, or where we do not have sufficient information to complete an investigation within this timeframe.

Where we are unable to provide any such response within this thirty day period, we will inform you and seek to agree on an acceptable alternative timeframe.

Where a complaint continues to remain unresolved, there may be the option to escalate the matter to an external body, including the Office of the Australian Information Commissioner or AFCA.

10.1 AFCA Contact Details

Contact details for AFCA are as follows:

Postal: GPO Box 3, Melbourne, VIC 3001


Phone: 1800 931 678

11. Further Information About Your Privacy Rights

This Policy has been written in ‘plain English’ to assist in awareness and comprehension, however it is not legal advice and is not intended to replace the rights, duties and obligations a party has under the Privacy Act 1988 (Cth). Nothing in this Policy is intended to create or impose rights, remedies or obligations additional to those contained in this Act. All reasonable care has been taken by Credit Reboot to ensure the currency and accuracy of this Policy, however it is not intended to be a warranty or representation or otherwise to create any form of legal contractual relationship or obligations between you and Credit Reboot.

Further information relating to your privacy rights may be obtained through the Office of the Australian Information Commissioner’s website at https://www.oaic.gov.au/.

Current as at 9 July 2021